Help & FAQ.

Everything about the bamboo, the subscription, and the fine print. Still stuck? Email us, real humans, fast answers.

Yes, every roll and cube is wrapped in plant-based, compostable paper, and the outer parcel composts too. No plastic anywhere in the chain.

Pick your essentials and a cadence (every 4 or 8 weeks). We ship free, on schedule. Skip, swap, or cancel anytime, by text or in your account.

Bamboo regrows in three years where a pine takes thirty, uses about 1/30th the water, and asks for no pesticides. We publish our certifications quarterly.

Yes. Our toilet paper breaks down quickly and is safe for septic systems, RVs, and older plumbing.

Always. No penalty, no email gauntlet, no questions. Pause up to three months or cancel outright in one tap.